Terms and Conditions
General Information
How much does it cost to use LongLiveYourStories.com?
We offer various pricing plans based on storage needs and the number of scheduled gifts. Visit our Pricing Page for detailed information.
How do you ensure items are delivered as promised?
Upon receiving your gift or message request, we confirm delivery arrangements with the recipient. This guarantees proper delivery and reassures you that we fulfill our commitments.
What is LongLiveYourStories.com?
LongLiveYourStories.com is a platform designed to preserve your legacy by creating a personal timeline filled with stories, images, and cherished moments. You can also schedule future messages and gifts to be delivered to your loved ones on important occasions, ensuring your presence is felt even after you’ve passed away.
What happens if your business closes?
In the unlikely event of closure, we will contact all recipients to ensure their items are shipped ahead of schedule. Our priority is to fulfill every commitment, no matter what.
Do you have an office?
Yes. We are located at 345 N. Charles St. Baltimore, MD 21201. However, we are by appointment only.
How do I contact support?
Our dedicated support team is available via the Contact Us page or by email at support@longliveyourstories.com. We’re here to help!
How long does it take for gifts to be delivered?
Delivery times depend on the recipient's location and the shipping method chosen. We aim to deliver on time, as per your scheduled date.
Stories and Timeline
Can I edit or delete my stories?
Yes, you have full control over your stories and timeline. You can add, edit, or delete any story at any time.
What happens if I want to update or add new events after my timeline is created?
You can easily add new stories, photos, or milestones at any time, ensuring your timeline is always up to date with your life's most significant moments.
How do I create my timeline?
Simply sign up, log in, and start building your timeline by adding stories, photos, videos, and milestones. Customize each entry and invite friends and family to contribute, creating a collaborative tapestry of shared memories.
Can others contribute to my stories?
Yes. You can invite friends and family to contribute to your stories, enriching your timeline with multiple perspectives.
Can I share my stories with people who are not registered users?
Yes, you can generate a shareable link to your stories, allowing anyone you choose to view it.
Can I add photos or videos to my stories?
Yes, you can upload photos, videos, and even audio clips to capture your memories in multiple formats, making your timeline as rich and dynamic as your life.
Gifts and Messages
Can I schedule gifts to be sent after I'm gone?
Yes! You can select gifts, set delivery dates, and specify recipients. These gifts can be scheduled for future milestones, ensuring your loved ones receive them even when you’re no longer here. This removes the burden from loved ones or lawyers, keeping connections alive effortlessly.
What types of gifts can I send?
You can send physical gifts, including letters, photos, keepsakes, and small mementos. Our platform accommodates most items within specified box dimensions. For larger or custom items, please contact us for assistance.
How will my loved ones know they have a gift or message?
When a scheduled gift or message is due, your recipients will receive notifications via email or text, with instructions on how to access their gift.
Can deliveries be canceled?
Yes, cancellations are possible if requested at least 30 days before the scheduled delivery. Once a recipient refuses delivery, it is considered terminated, and the items will not be retrievable.
Privacy and Security
Are my items safe with you?
Absolutely. We are fully insured and take every precaution to ensure the safety and security of your items. Your precious gifts are stored in a secure facility until delivery.
Is my data secure?
Yes. We use advanced encryption and robust security measures to protect your personal information, ensuring your legacy remains private and secure.
Not the right time? We'll stay in touch.
410-885-4760
Mon-Fri, 9am to 5pm EST
345 N. Charles St.
Baltimore, MD 21201
info@yourstories.live